IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg! You will be responsible for providing technical support to users, diagnosing problems, and offering solutions. This is a fantastic opportunity for individuals passionate about IT.

Responsibilities

• Respond to employee requests for technical assistance.
• Troubleshoot network connectivity issues and escalate as necessary.
• Assist with training users on new software and technology.
• Maintain inventory of IT equipment and ensure proper stock levels.
• Participate in IT projects and initiatives as needed.
• Help implement IT security measures and protocols.
• Conduct regular IT audits to ensure compliance.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications preferred

Experience

• 3+ years of experience in IT support or technical helpdesk roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Adaptability
• Communication

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of Active Directory: Experience managing user accounts and permissions using Active Directory.
• Exposure to Cloud Services: Familiarity with cloud service providers such as AWS or Azure.

Benefits

• Comprehensive health insurance
• Performance bonuses and incentives
• Flexible working arrangements
• Paid training and certification programs

Company Culture

• Supportive Atmosphere: Our team members support each other and promote a positive work environment.
• Diversity and Inclusion: We celebrate diversity and inclusive practices in our workplace.
• Recognition of Achievements: We acknowledge and reward the accomplishments of our employees.