IT Support Technician

Job Description

Join our team as an IT Support Technician where your expertise will be instrumental in serving our clients. This role involves diagnosing software and hardware issues, maintaining IT infrastructure, and providing top-notch support to users. Your proactive approach and technical know-how will ensure our systems run efficiently.

Responsibilities

• Assist in network setup and management.
• Monitor system performance and address issues as they arise.
• Ensure compliance with company IT policies.
• Conduct regular audits of hardware and software.
• Respond to and resolve help desk tickets promptly.
• Participate in IT projects and initiatives as needed.
• Provide guidance and support to less experienced team members.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are a plus

Experience

• 3+ years in technical support, help desk, or IT troubleshooting roles

Technical Skills

• Active Directory
• Remote Desktop Support Tools

Soft Skills

• Problem-solving
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience in a previous IT support role: Hands-on support experience that contributes to enhanced troubleshooting capabilities.
• Knowledge of VoIP systems: Understanding and management of voice over IP technologies.

Benefits

• Comprehensive benefits package, including health, dental, and vision coverage
• Flexible work hours to promote work-life balance
• Employee development programs and workshops
• Regular team-building activities and social events

Company Culture

• Collaboration: Strong focus on collaboration to solve challenges and drive innovation.
• Respect and Integrity: We uphold a culture of respect and integrity in all interactions.
• Encourage Feedback: Encouraging feedback and open communication is at the heart of our culture.