IT Support Specialist

Job Description

We are on the lookout for an IT Support Specialist who can efficiently handle technical queries and ensure the seamless operation of IT services. Your expertise will be pivotal in optimizing our technology use and enhancing client satisfaction.

Responsibilities

• Respond to support requests via phone, email, and in-person.
• Manage user accounts and access permissions.
• Maintain inventory of IT equipment and software licenses.
• Compile reports on IT performance and user feedback.
• Ensure compliance with IT policies and practices.
• Train users on new technologies and system updates.

Requirements

Education

• Diploma in IT, Computer Science, or related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows OS
• Networking
• Helpdesk Software
• Hardware Maintenance

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems is highly advantageous.
• Certifications in Networking: Additional certifications like CCNA would be beneficial.

Benefits

• Competitive salary
• Health and wellness benefits
• Opportunity for career advancement
• Flexible working hours

Company Culture

• Teamwork: We believe in collaboration and teamwork to achieve our goals.
• Innovation: We encourage innovative thinking and creativity.
• Inclusivity: We value diversity and strive to create an inclusive environment.