IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Bloemfontein office. The ideal candidate will provide technical assistance to our team and clients, helping to diagnose and resolve hardware and software issues while ensuring optimal functionality of IT systems.

Responsibilities

• Help manage IT help desk operations.
• Assure network security and data integrity.
• Assist in backup and recovery processes.
• Provide support for remote users.
• Implement IT policies and procedures.
• Run diagnostic tests on hardware and software.
• Work with external vendors and service providers.

Requirements

Education

• Diploma in IT Support or relevant field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years in an IT support role

Technical Skills

• Microsoft Office Suite
• Remote Desktop Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Experience with Linux OS: Familiarity with Linux-based operating systems.
• Project Management Skills: Ability to manage small IT projects and document progress.

Benefits

• Comprehensive health insurance plans
• Employee wellness programs
• Flexible working hours
• Support for continuing education

Company Culture

• Team Collaboration: We believe in the power of teamwork to achieve success.
• Diversity and Inclusion: We value diverse perspectives and inclusivity in our workforce.
• Employee Wellbeing: We support a healthy work-life balance and prioritize employee wellbeing.