IT Support Technician

Job Description

Are you an IT Support Technician looking for an exciting opportunity in Cape Town? Join our dynamic team where you'll provide technical assistance and ensure the smooth operation of IT systems and networks. You'll be the first point of contact for users seeking IT support, making problem-solving your daily mission.

Responsibilities

• Conduct regular system reviews to ensure reliability and performance.
• Assist in the setup and deployment of new hardware and software.
• Provide end-user training and support for new applications.
• Perform backups and data recovery when necessary.
• Stay up to date with the latest technology trends and best practices.

Requirements

Education

• Diploma in IT or related field
• Bachelor’s degree in Computer Science is an advantage

Experience

• 1 – 3 years of experience in IT Support

Technical Skills

• Troubleshooting Skills

Soft Skills

• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP systems and troubleshooting.
• Working knowledge of cloud services: Familiarity with AWS or Azure cloud platforms.

Benefits

• Comprehensive health coverage
• Retirement plan with company matching
• Flexible work schedule
• Career development opportunities

Company Culture

• Innovation: We encourage innovative thinking and the exploration of new ideas.
• Supportive Leadership: Our leadership team is supportive and values employee contributions.
• Work-life Balance: We promote a healthy work-life balance for all employees.