First-Line Supervisor of Office and Administrative Support Workers

Job Description

We are seeking a skilled First-Line Supervisor of Office and Administrative Support Workers to lead our credit and loan collections team. The ideal candidate will have strong leadership skills and a solid background in collections, ensuring that targets are met and adherence to company policies.

Responsibilities

• Manage daily operations of the collections team and ensure compliance with policies.
• Develop targeted training programs for agents focusing on best practices.
• Establish and maintain key performance indicators for team evaluations.
• Cultivate an environment of teamwork and open communication.
• Handle complex customer complaints and inquiries personally.
• Implement process improvements based on feedback and performance analysis.
• Foster positive relationships with clients to enhance collections outcomes.

Requirements

Education

• High school diploma required; Bachelor's degree in Business or Accounting is ideal.
• Certifications in collections practices are a bonus.

Experience

• 5+ years of experience in collections with a managerial component.

Technical Skills

• Data Analysis
• Negotiation Skills

Soft Skills

• Analytical Thinking
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multiple Language Proficiency: Fluency in additional languages besides English is valuable.
• Conflict Resolution Experience: Proven experience in conflict resolution and customer negotiation.

Benefits

• Comprehensive medical coverage with wellness benefits.
• Retirement savings plan with company contributions.
• Employee recognition programs and bonuses.
• Flexible work arrangements and remote options.

Company Culture

• Value Diversity: We value different perspectives and backgrounds and encourage them in our workplace.
• Fun and Creativity: We believe in a fun and creative work attitude, enhancing productivity.
• Employee Wellbeing: We care for our employees' well-being and offer resources for mental and physical health.