IT Support Technician

Job Description

As an IT Support Technician based in Cape Town, you will handle a variety of technical support requests. Your expertise will contribute to maintaining our systems and ensuring our team operates at peak efficiency.

Responsibilities

• Deliver timely IT support to enhance user experience and productivity.
• Conduct regular maintenance checks on IT equipment and software.
• Ensure compliance with IT policies and procedures.
• Help manage IT projects and upgrades as needed.
• Support remote users and troubleshoot connectivity issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications (e.g., ITIL, Cisco CCNA)

Experience

• 3+ years of experience in IT support or similar area

Technical Skills

• Active Directory
• VPN and Remote Access

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL best practices: Familiarity with IT service management principles.
• Experience with desktop virtualization technologies: Hands-on experience with VMware or similar tools.

Benefits

• Comprehensive medical aid and benefits
• Annual leave and family leave
• Employee assistance programs
• Flexible working arrangements

Company Culture

• Innovation-Driven: We foster an innovative mindset to solve challenges and enhance productivity.
• Inclusive Workplace: We prioritize inclusivity and celebrate diversity in our team.