IT Support Technician

Job Description

We are looking for an enthusiastic IT Support Technician to join our team. You will be responsible for managing IT support requests, resolving user issues, and ensuring smooth operation of all IT infrastructure.

Responsibilities

• Handle IT support calls with professionalism and efficiency.
• Manage backups and recovery procedures.
• Assist with software deployments and upgrades.
• Stay updated with the latest IT trends and technologies.
• Enforce IT policies regarding data security and usage.
• Participate in IT projects as required.

Requirements

Education

• Relevant Technical Certifications

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory Management
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Help Desk Software: Familiarity with ticketing systems and IT management tools.
• Bilingual Proficiency: Ability to communicate effectively in both English and Afrikaans.

Benefits

• Comprehensive health and wellness benefits
• Educational assistance programs
• Work-life balance initiatives
• Performance bonuses

Company Culture

• Continuous Growth: We prioritize continuous learning and professional growth for all employees.
• Open Communication: Feedback and open communication are encouraged at all levels.
• Community Engagement: We actively participate in community engagements and local initiatives.