IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant Johannesburg team. You will play a crucial role in ensuring our clients receive top-notch technical support and solutions. The ideal candidate will have a strong background in troubleshooting hardware and software issues, along with excellent communication skills.

Responsibilities

• Provide first-level support for all IT-related issues.
• Troubleshoot and repair desktop, laptop, and peripheral issues.
• Manage software installations and updates.
• Coordinate with vendors for hardware repairs and replacements.
• Participate in IT projects and initiatives as required.
• Assist in maintaining inventory of IT equipment.

Requirements

Education

• Certificate in IT Support or related field

Experience

• 3+ years of experience in a similar role

Technical Skills

• Hardware Support
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience in cloud services: Familiarity with cloud technologies such as AWS or Azure.
• Knowledge of database management: Understanding of database systems and how to troubleshoot them.

Benefits

• Comprehensive health and dental insurance
• Retirement savings plan
• Work-life balance initiatives
• Professional growth opportunities

Company Culture

• Continuous Development: We are dedicated to providing opportunities for personal and professional development.
• Open Communication: We value transparent and open communication across all levels.
• Work-Life Balance: We support our employees in maintaining a healthy work-life balance.