Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer who is passionate about IT solutions and providing top-notch customer service. In this role, you will troubleshoot technical issues, assist users with software and hardware problems, and ensure that systems are running smoothly. If you have a knack for problem-solving and a strong understanding of technical support principles, we'd love to hear from you.

Responsibilities

• Act as a liaison between clients and technical teams.
• Track and prioritize technical issues reported by users.
• Participate in team meetings to discuss ongoing support challenges.
• Help streamline processes for enhanced service delivery.
• Assist in vendor management for hardware/software procurement.
• Stay up-to-date with technology trends and advancements.
• Conduct tests to ensure software compatibility and functionality.
• Assist with the documentation of user manuals and training materials.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years in a technical support role

Technical Skills

• Remote Support Tools
• Active Directory

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS, Azure): Knowledge of cloud computing and services offered by providers.
• Experience with ITSM tools: Familiarity with IT Service Management tools and processes.

Benefits

• Comprehensive medical cover
• Annual bonus based on performance
• Training and development opportunities
• Flexible working arrangements
• Workplace wellness programmes

Company Culture

• Inclusivity: We value diversity and promote an inclusive workplace for all.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our staff.
• Employee Recognition: We celebrate successes and recognize contributions of our employees.