IT Support Technician

Job Description

As a Cybersecurity Analyst in Cape Town, your main role will be to protect our information systems from cyber threats. You will analyze security events, identify breaches, and design security architecture. Candidates with a strong background in networking and security compliance will excel in this role.

Responsibilities

• Provide end-user support to troubleshoot hardware and software issues.
• Maintain up-to-date inventory of IT equipment.
• Assist in planning and executing IT upgrades and improvements.
• Collaborate with the IT team to enhance and streamline processes.
• Document and report on service desk activities and performance.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Further certifications are advantageous

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Mac OS
• Security Protocols

Soft Skills

• Customer service
• Teamwork

Certifications

• Cisco CCNA Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience managing and troubleshooting VoIP communications.
• Project Management Skills: Ability to oversee small IT projects from start to finish.

Benefits

• Comprehensive health insurance
• Retirement benefits with company matching
• Year-end bonuses and incentives
• Regular team-building events

Company Culture

• Passion for Technology: Our team is passionate about technology and its applications.
• Employee Recognition: We recognize and reward our employees' efforts and achievements.
• Open Communication: Communication is key; we encourage open dialogue at all levels.