IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Pretoria team. The ideal candidate will have a strong background in technical support, providing timely assistance and troubleshooting to ensure seamless IT operations within the organization.

Responsibilities

• Diagnose and resolve technical issues related to software and hardware.
• Manage user accounts and permissions within the IT systems.
• Assist in the development and implementation of IT projects.
• Provide excellent customer service and support to staff and users.
• Document support activities and create user manuals.
• Stay updated with the latest IT trends and technologies.
• Participate in IT meetings and contribute to problem-solving discussions.
• Test new software and system updates before deployment.

Requirements

Education

• Diploma in IT or related field
• Certifications in networking or systems administration are a plus

Experience

• 1+ years of experience in technical support roles

Technical Skills

• Customer Service Software
• Basic Networking Concepts

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience in an ITIL environment: Knowledge of ITIL best practices for IT service management.
• Understanding of cybersecurity principles: Awareness of best practices for securing IT systems.

Benefits

• Comprehensive health insurance
• Retirement fund with employer contributions
• Work-life balance initiatives
• Training and certification opportunities

Company Culture

• Innovative Mindset: We encourage innovative thinking to drive progress and efficiency.
• Open Communication: We foster an environment where feedback is encouraged and valued.
• Fun at Work: We believe in having fun while delivering excellent service.