IT Support Specialist

Job Description

We are on the lookout for an IT Support Specialist to join our dynamic team in Durban. The ideal candidate will have a strong background in providing technical support and administrative tasks. You will be responsible for resolving hardware and software issues, aiding users, and ensuring efficient IT operations.

Responsibilities

• Respond to user inquiries and provide timely solutions to IT issues.
• Assist with hardware upgrades and installation.
• Manage backup and recovery systems to protect data.
• Keep the IT documentation and user manuals updated.
• Collaborate with third-party service providers as needed.
• Schedule and conduct regular maintenance of IT systems.
• Assist in cybersecurity initiatives and awareness training.

Requirements

Education

• Diploma in Information Technology or equivalent
• Relevant IT certifications preferred

Experience

• 2+ years of experience in a help desk role

Technical Skills

• Technical Troubleshooting
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Familiarity with cloud-based technologies and services.
• Scripting experience (PowerShell, Bash): Ability to automate tasks through scripting.

Benefits

• Comprehensive health cover
• Employee assistance program
• Flexible work hours and remote work options
• Career advancement opportunities

Company Culture

• Inclusivity: We are committed to fostering an inclusive and diverse work environment.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Recognition: We value and recognize the hard work and contributions of our team members.