IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Bloemfontein. You will take on the responsibility of supporting and maintaining IT infrastructure, responding to user requests, and ensuring that our systems are working effectively at all times.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Troubleshoot and resolve issues for different operating systems.
• Handle user account management and ensure proper permissions are allocated.
• Conduct regular system checks and updates to enhance security.
• Coordinate with vendors for the procurement of IT resources.
• Assist in implementing security protocols to protect information systems.
• Provide training and support to users on software applications and tools.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows and Mac OS
• Networking
• Technical Support

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiarity with cloud computing platforms like AWS or Azure.
• Knowledge of ITIL Framework: Understanding of ITIL best practices for IT service management.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Opportunities for training and professional development
• Annual leave and sick leave

Company Culture

• Team Spirit: We encourage a collaborative environment where every team member's input is valued.
• Growth Mindset: Continuous learning and professional development are core to our culture.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive work environment.