IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg. You will provide top-notch support to our staff, assist in troubleshooting hardware and software issues, and educate users on best practices. Your contribution will be crucial to maintaining our IT infrastructure and improving user experience.

Responsibilities

• Respond to and resolve IT support requests in a timely manner.
• Diagnose and resolve technical hardware and software issues.
• Install and configure new hardware and software systems.
• Coordinate with other departments to support IT initiatives.
• Ensure secure and efficient data handling and storage.
• Assist in the management of the IT helpdesk ticketing system.
• Participate in IT projects and initiatives as assigned.

Requirements

Education

• Diploma or certification in IT-related fields

Experience

• 1+ years of experience in IT support or technical assistance

Technical Skills

• Troubleshooting Hardware and Software
• IT Security Practices

Soft Skills

• Communication
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Remote Desktop Support: Ability to provide remote support using tools like TeamViewer or AnyDesk.
• Knowledge of Cloud Services: Understanding of cloud computing concepts and services.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Flexible working hours
• Access to ongoing training programs

Company Culture

• Team Spirit: We believe in teamwork and collaboration to achieve common goals and drive success.
• Employee Recognition: We recognize the hard work and contributions of our employees and celebrate their achievements.
• Work-Life Balance: We promote a healthy work-life balance, ensuring our employees have time for personal pursuits.