IT Support Technician

Job Description

Join Tech Solutions Ltd. as an IT Support Technician and become part of a vibrant team dedicated to delivering superior technical support. You will be responsible for solving a range of IT issues, from hardware to software, while also participating in administrative duties and maintaining customer satisfaction.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Diagnose and resolve technical issues related to hardware and software.
• Install and configure new computers and peripherals.
• Help maintain server and network infrastructures.
• Ensure compliance with company IT policies.
• Document all support interactions and solutions.
• Train colleagues on software applications.
• Proactively manage IT issues to prevent disruption.
• Assist with backup and recovery processes.
• Stay updated with new technologies and practices.

Advantageous

• Knowledge of virtualization technologies: Experience with VMware or Hyper-V environments.
• Scripting skills: Ability to write scripts for automation of tasks.

Benefits

• Health and wellness programs
• Paid time off and public holidays
• Support for professional development
• Employee assistance programs

Company Culture

• Innovation-driven: We encourage creative solutions and innovative approaches in our work.
• Work-life balance: We emphasize the importance of a healthy work-life balance for our team.
• Community engagement: We participate in community initiatives and support local charities.