IT Systems Coordinator - Stellenbosch - IT Support and Administration

Job Description

We are seeking an IT Systems Coordinator who is skilled at managing IT systems and providing exceptional administrative support. The ideal candidate will play a pivotal role in streamlining IT operations and enhancing system performance while supporting users across the organisation.

Responsibilities

• Oversee daily IT operations and system performance.
• Troubleshoot hardware and software issues promptly.
• Enhance IT service delivery through continuous improvement.
• Collaborate with internal teams to understand IT needs.
• Assist in developing disaster recovery plans.
• Engage users to gather feedback and improve IT services.
• Coordinate upgrades and new installations of IT software.
• Manage user accounts and permissions in the system.
• Document all IT procedures and guidelines.
• Develop training materials for IT systems.

Requirements

Education

• Diploma/Certificate in Information Technology or related field

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Remote Support Tools
• Database Management

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Hands-on experience with IT projects: Participation in IT project implementation or management.
• Knowledge of cybersecurity practices: Understanding of cybersecurity principles and best practices.

Benefits

• Comprehensive health insurance and wellness programs
• Pension scheme with employer matching contributions
• Work-life balance policies and remote options
• Ongoing career development initiatives

Company Culture

• Inclusivity: Our workplace embraces diversity and ensures everyone feels welcome.
• Open Communication: We promote transparency through open lines of communication at all levels.
• Work-Life Balance: We value our employees' well-being and aim for a balance in their professional and personal lives.