IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll play a critical role in providing technical support to our staff and clients. Your expertise will help troubleshoot issues, manage IT systems, and implement solutions that enhance productivity. Ideal candidates should have a strong foundation in IT principles and a knack for problem-solving.

Responsibilities

• Respond to support requests in a timely manner.
• Conduct routine maintenance and upgrades for IT systems.
• Collaborate with other teams for IT-related tasks and projects.
• Assist with inventory management of IT equipment and supplies.
• Provide feedback to management on recurring issues and improvements.

Requirements

Education

• Diploma in IT or related field
• Degree in Information Technology is preferred

Experience

• 3+ years of experience in a similar role or IT support

Technical Skills

• Active Directory management
• Helpdesk software tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Database management skills: Understanding of SQL databases and ability to assist with database issues.
• Basic knowledge of cybersecurity: Awareness of security best practices to protect company assets.

Benefits

• Comprehensive health insurance
• Annual salary review and bonuses for top performers
• Support for certifications and continued education
• Flexible working hours

Company Culture

• Focus on Innovation: We encourage creative problem-solving and innovative thinking across all teams.
• Employee Well-Being: We prioritise employee health and wellness through various programs and initiatives.
• Community Engagement: We actively participate in community outreach and development initiatives.