UX Researcher

Job Description

We are seeking a talented UX Researcher to join our Johannesburg team. In this role, you'll leverage qualitative and quantitative research methods to deliver actionable insights that enhance our product design processes. The ideal candidate will have a strong background in user-centered design and a passion for understanding user behavior.

Responsibilities

• Develop and implement user testing protocols and analyze results.
• Utilize analytics tools to track user engagement and satisfaction.
• Create and maintain a repository of user research findings.
• Collaborate with marketing teams to align user insights with branding strategies.
• Identify opportunities for product improvement based on user feedback.
• Assist in designing user experience workflows and processes.
• Collect and analyze competitive research to inform design strategies.

Requirements

Education

• Bachelor’s degree in Human-Computer Interaction or related field
• Master’s degree in a relevant field is preferred

Experience

• 5+ years of experience in UX research or related fields

Technical Skills

• User Interviews
• Survey Design
• Wireframing

Soft Skills

• Empathy
• Adaptability

Certifications

• Advanced UX Research Certification
• Human-Computer Interaction Certification

Languages

• English: Fluent

Advantageous

• Experience with behavioral analysis tools: Familiarity with analytics platforms that track user behavior.
• Strong understanding of UX design principles: In-depth knowledge of UI/UX best practices and principles.

Benefits

• Comprehensive health insurance coverage
• Generous paid time off policy
• Work-from-home options available
• Employee training and development programs

Company Culture

• Continuous Improvement: We encourage our team members to grow through continuous learning and skill development.
• Work-Life Balance: We promote a healthy work-life balance and support flexible working arrangements.
• Respect and Trust: Our culture is based on mutual respect and trust among all team members.