IT Support Technician

Job Description

We're on the lookout for an IT Support Technician to join our Pretoria office. In this role, you'll be pivotal in maintaining and troubleshooting IT systems, providing top-notch support to users, and ensuring the smooth running of all IT operations. If you're passionate about technology and enjoy solving problems, we want to hear from you!

Responsibilities

• Respond to IT support requests via phone, email, or in-person.
• Troubleshoot and resolve network connectivity issues.
• Assist with backups and disaster recovery operations.
• Participate in IT projects and improvements.
• Maintain a high level of customer service during all interactions.
• Document and track issues using helpdesk software.
• Collaborate with other IT staff to improve service delivery.

Requirements

Education

• Diploma or degree in Computer Science or Information Technology

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows Server
• Networking
• Office 365

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with remote support tools: Familiarity with tools for providing remote assistance to users.
• Knowledge of ITIL framework: Understanding of ITIL best practices for IT service management.

Benefits

• Health and wellness benefits
• Annual leave and public holiday pay
• Opportunity for professional development and training
• Flexible working conditions

Company Culture

• Team Spirit: We value teamwork and collaboration, ensuring that every team member plays a vital role in our success.
• Continuous Improvement: Our culture encourages learning and development, empowering employees to grow their skills.
• Employee Well-being: We prioritize a healthy work-life balance, supporting our team's well-being.