IT Support Technician

Pretoria FULL TIME R16,667 - R23,333 / Month
(R200,000 - R280,000 / Year)

Job Description

We're on the lookout for an IT Support Technician to join our Pretoria office. In this role, you'll be pivotal in maintaining and troubleshooting IT systems, providing top-notch support to users, and ensuring the smooth running of all IT operations. If you're passionate about technology and enjoy solving problems, we want to hear from you!

Responsibilities

  • Respond to IT support requests via phone, email, or in-person.
  • Troubleshoot and resolve network connectivity issues.
  • Assist with backups and disaster recovery operations.
  • Participate in IT projects and improvements.
  • Maintain a high level of customer service during all interactions.
  • Document and track issues using helpdesk software.
  • Collaborate with other IT staff to improve service delivery.

Requirements

Education
  • Diploma or degree in Computer Science or Information Technology
Experience
  • 2+ years of experience in IT support or technical support roles
Technical Skills
  • Windows Server
  • Networking
  • Office 365
Soft Skills
  • Communication
  • Problem-solving
Certifications
  • CompTIA A+ Certification
  • Microsoft Certified: Azure Fundamentals
Languages
  • English: Fluent
  • Afrikaans: Basic

Advantageous

  • Experience with remote support tools: Familiarity with tools for providing remote assistance to users.
  • Knowledge of ITIL framework: Understanding of ITIL best practices for IT service management.

Benefits

  • Health and wellness benefits
  • Annual leave and public holiday pay
  • Opportunity for professional development and training
  • Flexible working conditions

Company Culture

  • Team Spirit: We value teamwork and collaboration, ensuring that every team member plays a vital role in our success.
  • Continuous Improvement: Our culture encourages learning and development, empowering employees to grow their skills.
  • Employee Well-being: We prioritize a healthy work-life balance, supporting our team's well-being.
Status: Closed