IT Support Technician

Job Description

Seeking a proactive IT Support Technician who can resolve technical issues and provide top-notch support to our clients. The successful applicant will be responsible for managing support requests, ensuring systems are operational, and providing training for end-users.

Responsibilities

• Provide first-line support and troubleshoot hardware, software, and network issues.
• Assist users with technical problems and provide timely solutions.
• Document and maintain records of service requests and resolutions.
• Install and configure computer systems for clients.
• Ensure proper operating of computer systems and networks.
• Offer training and support for staff on software applications.
• Monitor and maintain computer systems and networks.
• Respond to technical inquiries from staff and clients.
• Manage user accounts and permissions on systems.
• Assist in system upgrades and installations.

Requirements

Education

• Diploma in IT or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows Operating Systems
• Networking Basics
• Hardware Troubleshooting

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• A+ Certification: Valid A+ certification will be advantageous.
• Experience with VOIP systems: Knowledge in configuring and managing VOIP systems.

Benefits

• Medical aid contributions
• Pension fund
• Annual leave and sick leave
• Workplace training and professional development

Company Culture

• Team-oriented environment: We foster a supportive team culture where everyone’s contribution is valued.
• Focus on development: We promote career development and upward mobility within the organization.
• Flexible working conditions: Offering flexible work hours and remote options whenever possible.