IT Support Technician

Job Description

We are on the lookout for a qualified IT Support Technician to join our Johannesburg office. Your role will involve diagnosing technical problems, guiding users through fixes, and ensuring that all IT equipment is functioning efficiently. This is a fantastic opportunity to develop your career in IT within a vibrant company culture.

Responsibilities

• Manage user accounts and permissions in the IT system.
• Conduct routine maintenance on IT equipment.
• Support remote users with connectivity issues.
• Provide recommendations for IT improvements.
• Coordinate with external vendors for repairs and services.

Requirements

Education

• National Certificate in Information Technology
• CompTIA A+ or similar certification is preferred

Experience

• 2+ years in a technical support or IT role

Technical Skills

• Linux Operating Systems
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity practices: Basic understanding of cybersecurity measures and best practices.
• Skills in scripting languages: Basic scripting skills in languages like PowerShell or Python.

Benefits

• Comprehensive health insurance with wellness programs
• Flexible hours and remote work options
• Opportunities for professional development
• Annual performance bonuses

Company Culture

• Employee Development: We are committed to the development and career growth of our staff.
• Diversity and Inclusion: We value diversity and create an inclusive environment for all employees.