IT Support Technician

Job Description

Join us as an IT Support Technician and play a key role in our IT department. You'll be responsible for assisting users with their technical needs, resolving issues promptly, and contributing to the enhancement of our IT services.

Responsibilities

• Monitor and maintain computer systems and networks.
• Provide first-line support for IT-related queries.
• Ensure compliance with IT policies and procedures.
• Provide recommendations for improving IT processes and services.
• Stay updated with the latest technology and best practices.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Microsoft certifications are advantageous

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience with configuring and troubleshooting VoIP technologies.
• Familiarity with cloud services: Understanding of cloud platforms such as Azure or AWS.