IT Support Technician

Job Description

We are looking for an IT Support Technician to join our team in Johannesburg. The successful candidate will be responsible for providing technical assistance and support to our customers and internal staff. You'll handle issues related to hardware and software, ensuring seamless operations and quick resolutions to technical challenges. Your role is critical in maintaining our IT infrastructure and ensuring user satisfaction.

Responsibilities

• Manage user accounts and settings in various systems.
• Support the IT department with inventory management.
• Implement company policies regarding software use.
• Conduct training sessions for staff on new technology.
• Assist in the development of IT documentation.

Advantageous

• Experience with networked environments: Hands-on experience with LAN/WAN configurations.
• Familiarity with remote support tools: Experience in providing support through remote access software.

Benefits

• Comprehensive health benefits
• Employee training programs
• Performance bonuses
• Work-life balance initiatives

Company Culture

• Supportive Team: We create a supportive environment for sharing ideas and challenges.
• Growth Mindset: Our culture encourages learning and development for all employees.
• Respect and Integrity: We value honesty, respect, and integrity in all our activities.