IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you will tackle various technical challenges, assist users with their IT needs, and contribute to a seamless IT experience. We're looking for someone passionate about technology and problem-solving.

Responsibilities

• Respond to technical support requests in a timely manner.
• Document all support interactions and solutions for future reference.
• Assist in maintaining an inventory of IT equipment and supplies.
• Provide support for network and server administration tasks.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical assistance roles

Technical Skills

• Windows and Mac OS
• Networking protocols
• Remote support tools

Soft Skills

• Customer service
• Problem-solving skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT ticketing systems like Jira or ServiceNow.
• ITIL Foundation Certification: Certification in ITIL best practices for service management.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunity for professional development
• Flexible working hours

Company Culture

• Team-Oriented Environment: We believe in collaboration and teamwork, valuing everyone’s input in achieving our goals.
• Innovative Technology Focus: Our commitment to using the latest technologies ensures we stay ahead in the industry.
• Continuous Learning: We encourage continuous professional development and provide resources to enhance your skills.