IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you'll play a crucial role in maintaining and troubleshooting IT systems, providing exceptional support to our clients. You'll be responsible for resolving technical issues, enhancing user experience, and ensuring smooth operation of IT services.

Responsibilities

• Respond to user inquiries and provide troubleshooting assistance.
• Set up and maintain user accounts and access permissions.
• Implement preventative maintenance on IT systems to ensure reliability.
• Work with external vendors for more complex issues and repairs.
• Assist in the development of IT policies and procedures.
• Provide feedback on user experience to improve IT services.

Requirements

Education

• Diploma in IT Support, Computer Science or a related field
• Bachelor’s degree in Computer Science is a big plus

Experience

• 2-3 years of IT support experience preferred

Technical Skills

• Mac OS
• ITIL Knowledge

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Google IT Support Professional Certificate

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Understanding of user management and permissions in Active Directory.
• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with employer match
• Work-life balance initiatives
• Opportunities for career advancement

Company Culture

• Innovation Driven: Our culture encourages innovation and creative problem solving.
• Employee Recognition: We value and recognize the contributions of all team members.
• Community Engagement: We engage with and support our local community through various initiatives.