IT Support Technician

Job Description

Join our team as an IT Support Technician where you will troubleshoot and resolve technical issues for our users. Your expertise will help maintain our IT systems and improve overall service quality. Ideal candidates are those who thrive on challenges and are eager to learn and grow within the IT industry.

Responsibilities

• Manage end-user accounts and permissions.
• Assist with network management and configuration.
• Troubleshoot issues with printers, copiers, and other peripherals.
• Help with the implementation of IT projects.
• Document IT processes and procedures.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science or a related field

Experience

• 3-5 years in IT support or a related field

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Project Management Experience: Experience managing IT projects or teams could be beneficial.
• Experience in customer support roles: Experience in roles focused on customer service or support.

Benefits

• Health and wellness benefits
• Performance bonuses
• Professional development opportunities
• Work from home flexibility

Company Culture

• Innovation: We thrive on creativity and encourage our staff to come up with innovative solutions.
• Supportive Work Environment: We provide a supportive environment where employee well-being is prioritized.