IT Support Technician

Job Description

We're on the lookout for an IT Support Technician to join our dynamic team in Centurion. In this role, you will be responsible for providing technical support to our internal users, maintaining hardware and software systems, and troubleshooting various IT issues. If you're passionate about technology and enjoy helping others, this position could be perfect for you.

Responsibilities

• Assist users with troubleshooting hardware and software problems.
• Deploy and configure desktop environments.
• Implement security measures to protect IT assets.
• Collaborate with team members to improve IT services and procedures.

Requirements

Education

• Certificate in Computer Support or IT
• Additional certifications like CompTIA A+ is a plus

Experience

• 1+ years of experience in technical support roles

Technical Skills

• Mac OS
• Remote Desktop Support

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with cloud services like AWS or Azure: Experience with cloud computing platforms and services.
• Experience with ITIL framework: Knowledge of ITIL principles for IT service management.

Benefits

• Comprehensive health benefits and wellness programs
• Generous leave policies including family responsibility leave
• Continuous training and growth opportunities
• A vibrant and supportive work environment

Company Culture

• Innovation: We prioritize innovation and creative thinking in our solutions.
• Work-Life Balance: We value work-life balance and support flexible working arrangements.