Desktop Support Specialist

Job Description

We are seeking a proactive and skilled Desktop Support Specialist to join our dynamic IT team in Johannesburg. In this role, you will be responsible for providing technical support and troubleshooting assistance to our employees. Your expertise will help ensure seamless operations across our organization, making a significant impact in our fast-paced environment. The ideal candidate thrives in a challenging setting and exhibits excellent problem-solving skills.

Responsibilities

• Provide first-level technical support for desktop and laptop hardware and software issues.
• Diagnose and troubleshoot technical problems in a timely manner.
• Assist with the setup and configuration of new desktop computers and laptops.
• Install and upgrade software applications as necessary.
• Conduct regular maintenance and updates on hardware and software.
• Maintain an inventory of IT equipment and supplies.
• Assist employees with technical training and support for new software applications.
• Respond to IT service requests and incidents in a professional manner.
• Collaborate with the IT team to enhance processes and improve service delivery.

Requirements

Education

• Degree in Information Technology or a related discipline

Experience

• 4+ years of experience in desktop support.

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Software: Familiarity with virtualization technologies such as VMware or Hyper-V.
• Experience with Cloud Services: Knowledge of cloud services such as Azure or AWS.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Training and development opportunities.
• Flexible working hours.
• Employee wellness programs.

Company Culture

• Team Collaboration: Encouraging a team-oriented environment for effective problem-solving.
• Innovation Focus: Dedicating resources for continuous improvement and cutting-edge solutions.
• Inclusive Environment: Fostering an inclusive culture where everyone’s ideas are valued.