Desktop Support Specialist

Job Description

We are seeking a proactive and skilled Desktop Support Specialist to join our dynamic IT team in Johannesburg. In this role, you will be responsible for providing technical support and troubleshooting assistance to our employees. Your expertise will help ensure seamless operations across our organization, making a significant impact in our fast-paced environment. The ideal candidate thrives in a challenging setting and exhibits excellent problem-solving skills.

Responsibilities

• Troubleshoot network connectivity issues on desktops and laptops.
• Provide assistance in resolving printer-related issues and maintenance.
• Document technical issues and solutions in the IT support database.
• Participate in IT projects as assigned.
• Assist with IT asset management and security compliance.
• Make recommendations for hardware and software improvements based on user needs.
• Perform routine system checks to ensure optimal performance of IT operations.

Requirements

Education

• Degree in Information Technology or a related discipline

Experience

• 4+ years of experience in desktop support.

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Scripting Skills: Basic knowledge of PowerShell or batch scripting for automation.
• Project Management Skills: Familiarity with project management tools and methodologies.

Benefits

• Comprehensive health benefits from day one.
• Pension fund contributions.
• Remote work options where applicable.
• Ongoing training and professional development.
• Access to the latest technology tools.

Company Culture

• Growth Mindset: Promoting constant learning and professional development across all levels.
• Work-Life Balance: Supporting a health work-life balance for all employees.
• Diversity and Inclusion: Committed to diversity, ensuring all organizational levels reflect the community we serve.