IT Support Technician

Job Description

Join our tech-savvy team as an IT Support Technician! You will handle support requests and work on improving our IT infrastructure. If you're eager to learn and advance your career in IT, this is the perfect opportunity for you.

Responsibilities

• Respond quickly to IT support requests and resolve issues.
• Configure and maintain workstations, printers, and other peripherals.
• Perform regular backups and system updates.
• Collaborate with IT team for system upgrades and projects.
• Conduct user training sessions on new software and tools.

Requirements

Education

• Diploma or degree in Computer Science, IT, or related field

Experience

• 2+ years of experience in IT support or technical support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of Linux systems: Familiarity with basic Linux commands and system management.
• Experience with VoIP systems: Understanding of Voice over IP technology and systems.

Benefits

• Medical aid and wellness benefits
• Retirement savings plan with company contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team-Oriented: Our workplace thrives on teamwork and collaboration, ensuring everyone has a voice.
• Continuous Improvement: We prioritize learning and improvement, encouraging our staff to upskill.
• Inclusivity: We are committed to creating an inclusive environment where diversity is valued.