IT Support Technician

Job Description

We are on the lookout for an IT Support Technician in Cape Town to provide top-notch support for our end-users and systems. The ideal candidate will be well-versed in troubleshooting hardware and software issues, with a strong focus on customer service.

Responsibilities

• Investigate and resolve hardware failures.
• Support remote access for users.
• Conduct training sessions for users on software applications.
• Ensure data backups are performed regularly.
• Assist in developing IT documentation and user manuals.
• Stay updated on the latest IT trends and technologies.

Requirements

Education

• Diploma in IT or Computer Science

Experience

• 1+ years of experience in IT support roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Teamwork
• Time Management

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud-based applications and services.
• Certifications in ITIL standards: Knowledge of ITIL frameworks for IT service management.

Benefits

• Comprehensive health insurance coverage
• Flexible working hours
• Training and certification reimbursement
• Casual dress code

Company Culture

• Inclusivity: A culture of inclusivity where diverse perspectives are valued.
• Continuous Learning: Commitment to continuous learning and professional growth.
• Community Engagement: Active participation in community service and outreach programs.