IT Support Technician

Job Description

As an IT Support Technician, you will assist users with technical issues, maintain hardware and software, and contribute to IT projects. This role offers a chance to enhance your skills in a supportive environment.

Responsibilities

• Administer and troubleshoot local area networks (LANs).
• Ensure compliance with IT security policies.
• Provide support during system upgrades and new installations.
• Assist in the management of user accounts and permissions.
• Handle hardware repairs and maintenance.
• Document all technical issues and support activities for future reference.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Technical troubleshooting
• Database management

Soft Skills

• Communication skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud computing services: Experience with platforms like AWS or Azure to support cloud infrastructure.
• Experience with remote support tools: Familiarity with tools for providing effective remote assistance to users.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Company-sponsored training programs

Company Culture

• Innovation: We encourage innovative solutions and creative thinking in all aspects of our work.
• Supportive Environment: Our culture emphasizes teamwork and support for colleagues at all levels.
• Growth Mindset: We prioritize the continuous development of our team members through training and mentoring.