IT Support Technician

Job Description

We are seeking a technically proficient IT Support Technician to join our team in Johannesburg. In this role, you will provide essential support to users, troubleshooting hardware and software issues while ensuring systems operate efficiently. You will be part of a diverse team, dedicated to delivering high-quality service to enhance user experience and operational efficiency.

Responsibilities

• Deliver outstanding support to users, resolving technical problems with efficiency.
• Manage the deployment of new IT systems and equipment, ensuring a smooth transition.
• Keep up to date with the latest IT trends and technologies.
• Conduct preventative maintenance checks to ensure systems are running optimally.
• Analyze existing systems and recommend improvements.
• Engage with third-party vendors for specialized IT support as required.
• Contribute to the IT helpdesk knowledge base.
• Support efforts to create a productive IT environment for all staff.
• Maintain high levels of customer satisfaction through timely resolutions.
• Collaborate with other departments to ensure IT aligns with organizational goals.

Requirements

Education

• Diploma in IT or equivalent experience

Experience

• 2+ years of hands-on experience in a support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Adaptability
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with mobile devices: Supported mobile platforms and applications.
• Knowledge of security protocols: Understanding of IT security best practices.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) plan with competitive matching
• Professional development reimbursement
• Work-life balance initiatives

Company Culture

• Innovation Mindset: We encourage innovative thinking and problem-solving.
• Diversity and Inclusion: Embracing diversity enriches our workplace. We welcome all perspectives.
• Employee Empowerment: We empower our employees to take initiative and make decisions.