IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in ensuring that our IT infrastructure runs smoothly. Your tasks will include diagnosing hardware and software issues, configuring systems, and providing front-line support to users. An eagerness to learn and adapt to new technologies is essential for success in this position.

Responsibilities

• Act as a first point of contact for IT-related issues within the organisation.
• Conduct regular checks and maintenance on IT systems to ensure continual operations.
• Assist with the procurement of IT equipment for the organisation.
• Create user guides and FAQs for common IT issues.
• Engage in continuous learning to stay updated with emerging IT technologies.

Requirements

Education

• Diploma or degree in Computer Science or equivalent
• MCSE or similar certifications are a plus

Experience

• 2+ years of experience in a help desk or IT support environment

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Problem-solving
• Interpersonal skills

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in VoIP and telephony systems: Hands-on experience with VoIP systems for effective communication.
• Understanding of ITIL practices: Familiarity with ITIL frameworks for IT service management.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Career advancement opportunities
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We strive for excellence and consistently look for ways to enhance our processes and services.
• Diversity and Inclusion: We celebrate and welcome different perspectives, creating an inclusive workplace for all.
• Fun Environment: We foster a lively atmosphere where employees can thrive and enjoy their work.