IT Support Technician

Job Description

Tech Innovations Inc. is looking for an IT Support Technician. This role will focus on providing exemplary technical support services to our clients in Johannesburg, addressing hardware and software issues effectively.

Responsibilities

• Respond to user inquiries and issues in a timely manner.
• Set up new user workstations including hardware, software, and telecommunication devices.
• Monitor IT systems for performance issues and take preventive measures.
• Coordinate repairs and maintenance with external vendors when necessary.
• Participate in IT-related projects and contribute to planning efforts.
• Assist in establishing IT processes and standards to improve efficiency.

Requirements

Education

• Relevant IT diploma or degree

Experience

• 2+ years of IT support experience

Technical Skills

• Windows OS
• Networking
• Active Directory

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Industry-standard certification demonstrating foundational IT skills.
• Knowledge of Linux Systems: Basic experience working with Linux servers and systems.

Benefits

• Competitive salary and performance-based bonuses
• Medical aid and retirement fund contributions
• Opportunities for career development and growth
• A vibrant and collaborative work environment

Company Culture

• Team Spirit: We promote a culture of teamwork where every member's contribution is valued.
• Learning Opportunities: We believe in continuous learning and provide resources to upskill our employees.
• Inclusivity: Our workplace is inclusive and welcomes diverse ideas and perspectives.