IT Support Specialist

Job Description

As an IT Support Specialist, you will play a crucial role in providing technical assistance to users within our organization. Your expertise will help ensure that all IT systems run smoothly and efficiently. You will resolve hardware and software issues, assist in network management, and contribute to the overall IT operations.

Responsibilities

• Troubleshoot and resolve both hardware and software issues.
• Coordinate with external vendors for repairs and service support.
• Conduct regular system audits and maintain compliance documentation.
• Support users in the use of software applications and tools.
• Document technical procedures and create user manuals.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field

Experience

• 3-5 years of proven experience in an IT support role

Technical Skills

• Windows OS
• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of cybersecurity measures to protect IT assets.
• Experience with cloud services: Hands-on experience with cloud providers like AWS or Azure.

Benefits

• Comprehensive health benefits package
• Retirement savings plan with company contribution
• Paid leave and public holidays
• Funding for training and certifications

Company Culture

• Innovative Mindset: Our culture encourages creativity, innovation, and forward-thinking approaches.
• Employee Recognition: We value and recognize employee contributions and achievements.