IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in ensuring our client's IT systems run smoothly. You will assist with troubleshooting, provide technical support, and help maintain our IT infrastructure. This position is perfect for candidates who enjoy problem-solving and have a passion for technology.

Responsibilities

• Support IT infrastructure including servers, workstations, and mobile devices.
• Collaborate with IT team members on projects.
• Ensure systems are secure and meet compliance standards.
• Provide feedback on IT operations and suggest improvements.
• Assist with onboarding of new employees regarding IT systems.
• Conduct regular system backups and ensure data integrity.
• Participate in troubleshooting outages and emergencies.

Requirements

Education

• IT-related qualification
• Relevant certifications like CompTIA A+ or Cisco CCNA are advantageous

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with Cloud Services: Understanding of cloud services such as AWS or Azure.
• Scripting Skills: Experience with scripting languages such as PowerShell or Bash.

Benefits

• Comprehensive medical aid
• Retirement savings plan with company contribution
• Training and certification reimbursement program
• Work-life balance programs
• Employee assistance programs

Company Culture

• Diversity: We embrace diversity and create an inclusive environment for all.
• Work-Life Balance: We believe that a balanced life is key to a productive work environment.
• Community Engagement: Our team participates in community outreach programs to give back.