IT Support Technician

Job Description

We invite applications for the role of IT Support Technician in Bloemfontein. This position requires someone who can provide first-line support, maintain IT equipment, and assist users with software applications. A proactive attitude and excellent communication skills are essential for success in this role.

Responsibilities

• Resolve IT issues through troubleshooting and user support.
• Assist with hardware upgrades and installations.
• Manage IT documentation and knowledge base updates.
• Perform regular backups and ensure data integrity.
• Engage in continuous learning to stay updated with new technology.
• Work with IT vendors for hardware and software procurement.
• Participate in team meetings to discuss project progress.
• Help maintain a positive and productive work environment.
• Ensure all IT equipment meets safety and compliance standards.
• Support users during system migrations and upgrades.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field
• Relevant IT certifications are an advantage

Experience

• 3+ years of experience in IT support or similar roles

Technical Skills

• Linux OS
• ITIL Framework

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Understanding of Voice over IP systems and configurations.
• Experience with database management: Knowledge of basic database management and SQL.

Benefits

• Comprehensive health insurance and retirement benefits.
• Paid time off for personal and sick days.
• Access to training and certification programs.
• Flexible work hours and remote work options.

Company Culture

• Inclusive Environment: We are committed to diversity and inclusion in our workplace.
• Innovation Goals: Our team is encouraged to propose innovative solutions to enhance our IT services.
• Community Engagement: We believe in giving back and engaging with our local community.