E-commerce Manager

Job Description

As an E-commerce Manager based in Durban, you will lead our digital retail strategy. The ideal candidate will possess a solid understanding of online sales, marketing techniques, and customer engagement strategies. You will be responsible for driving our online sales growth and optimizing the digital customer journey.

Responsibilities

• Set and track performance metrics for all e-commerce activities.
• Collaborate with marketing to leverage social media in driving online sales.
• Maintain relationships with influencers and brand ambassadors.
• Conduct market research to identify emerging trends and customer preferences.
• Facilitate communication between departments regarding e-commerce strategies.
• Manage customer service functions related to online inquiries and sales.
• Assist in the launch of new products on the e-commerce platform.
• Ensure compliance with all e-commerce regulations and standards.
• Develop ongoing training materials for team skill enhancement.

Requirements

Education

• Bachelor's degree in Business, Marketing, or Computer Science
• Relevant certifications would be advantageous

Experience

• 5+ years in e-commerce management or digital strategy

Technical Skills

• Digital Marketing Tools
• Content Management Systems

Soft Skills

• Strategic Planning
• Negotiation

Certifications

• Certified E-commerce Professional
• Digital Marketing Certification

Languages

• English: Fluent

Advantageous

• Proficiency in Adobe Creative Suite: Ability to create visually appealing content for marketing campaigns.
• Experience with A/B testing and optimization: Knowledge of A/B testing methodologies and experiences in optimizing web content.

Benefits

• Comprehensive health insurance package
• Annual leave and public holiday pay
• Remote working opportunities
• Employee training and development programs

Company Culture

• Customer Focus: Our customers are at the heart of everything we do. We aim to exceed their expectations.
• Continuous Improvement: We encourage learning and development to enhance our skills and performance.
• Fun Environment: We believe in fostering a fun and engaging workplace culture.