Desktop Support Specialist

Job Description

Join our team as a Desktop Support Specialist, where you will provide efficient technical support to our staff in George. Your role will involve diagnosing and fixing hardware and software problems, offering guidance, and ensuring that all technological equipment is functional for daily operations.

Responsibilities

• Deliver first-rate customer service through excellent communication and problem-solving.
• Monitor and optimize desktop performance proactively.
• Work together with team members to develop solutions to recurring issues.
• Continuously learn and keep up-to-date with the latest technologies and best practices.
• Provide technical training and guidance to non-technical staff.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• Certifications such as ITIL or HDI are a plus

Experience

• 3+ years of experience in a desktop support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Time Management

Certifications

• ITIL Foundations
• Microsoft Certified Solutions Expert

Languages

• English: Fluent

Advantageous

• Experience with remote IT support software: Familiarity with tools such as TeamViewer or AnyDesk.
• Knowledge of backup and data recovery solutions: Experience with strategies for data backup and recovery.

Benefits

• Comprehensive medical insurance and wellness programs
• Generous retirement plan with matching contributions
• Paid vacation and sick leave
• Access to ongoing training and upskilling opportunities

Company Culture

• Work-Life Balance: We promote a healthy work-life balance and offer flexible scheduling.
• Diversity and Inclusion: We are committed to fostering a diverse workforce that reflects the communities we serve.
• Employee Empowerment: We believe in empowering our employees to take ownership of their roles.