Service Desk Engineer

Job Description

We are seeking an enthusiastic Service Desk Engineer for our Johannesburg office. This role will focus on providing support for various IT services, ensuring all technical issues are resolved promptly. Strong customer service skills and a technical background are essential.

Responsibilities

• Act as the point of contact for IT support for internal stakeholders.
• Respond to support tickets promptly and efficiently.
• Assist with troubleshooting network connectivity problems.
• Maintain regular communication with users regarding their requests.
• Provide feedback to management on recurring issues and potential improvements.
• Ensure adherence to IT policies and procedures.
• Participate in IT projects as needed to improve service delivery.
• Conduct training for new staff on software and tools used in the organization.
• Monitor support requests to ensure timely resolution.
• Build positive relationships with colleagues and clients.

Requirements

Education

• Diploma or Degree in Information Technology or equivalent
• Certifications such as ITIL or CompTIA A+ are advantageous

Experience

• 2+ years of experience in a service desk or IT support role

Technical Skills

• Windows and Linux OS
• Networking Concepts
• Active Directory
• Remote Desktop Support
• IT Ticketing Systems

Soft Skills

• Customer Service
• Communication
• Team Collaboration
• Problem-solving

Certifications

• ITIL Foundation
• CompTIA A+

Languages

• English: Fluent

Advantageous

• Experience with IT asset management: Familiarity with managing IT assets and configurations.
• Knowledge of cloud services: Understanding of cloud computing services (AWS, Azure).

Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• Flexible working hours
• Ongoing training and development opportunities
• Employee wellness programs

Company Culture

• Teamwork: We believe in the power of teamwork and collaboration to achieve great results.
• Innovation: Innovation is at the heart of what we do; we encourage creativity and fresh ideas.
• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace where everyone feels valued.