Help Desk Analyst

Job Description

We are seeking a proactive Help Desk Analyst to enhance our support team. Your main responsibilities will include resolving IT issues, maintaining service levels, and ensuring clients receive prompt assistance. If you are passionate about customer service and technology, we want to hear from you!

Responsibilities

• Act as the first point of contact for help desk inquiries.
• Create and maintain comprehensive documentation for processes and procedures.
• Ensure compliance with IT policies and procedures.
• Assist with reporting and analyzing help desk metrics.
• Provide feedback to IT management regarding system performance and user experience.

Requirements

Education

• Degree in Computer Science or similar
• Relevant certifications (MCSE, CCNA) are a plus

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Help Desk Institute certification (HDI)

Languages

• English: Fluent

Advantageous

• Certifications in cybersecurity: Understanding of cybersecurity principles and best practices.
• Experience in cloud services: Exposure to cloud platforms like AWS or Azure is beneficial.

Benefits

• Market-related salary
• Contribution towards retirement fund
• Wellness programs
• Flexible working hours

Company Culture

• Inclusivity: We promote an inclusive workplace where every voice matters.
• Innovation: Our team is encouraged to think outside the box and come up with creative solutions.
• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life.