IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Cape Town team. The successful candidate will be responsible for troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that all IT support processes run smoothly. If you have a passion for technology and enjoy helping others, this is the perfect opportunity for you.

Responsibilities

• Assist employees with technical issues across various platforms.
• Monitor and maintain computer systems, networks, and servers.
• Coordinate with external service providers as needed.
• Keep abreast of new technologies and provide suggestions for improvements.
• Prepare reports on IT support activities and issues.
• Participate in IT projects as required.

Requirements

Education

• Diploma in Information Technology or a related field

Experience

• At least 2 years of experience in a similar role

Technical Skills

• Desktop and server hardware
• Software troubleshooting

Soft Skills

• Problem-solving skills
• Team player

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Knowledge of tools for providing remote assistance to users.
• Basic understanding of scripting: Familiarity with scripting languages for automation.

Benefits

• Comprehensive health coverage
• Retirement funding options
• Professional development programs
• Work-life balance initiatives

Company Culture

• Continuous Learning: We are committed to providing ongoing training and development opportunities for employees.
• Diversity and Inclusion: We actively promote a diverse and inclusive workplace.
• Employee Recognition: We celebrate the achievements of our employees and promote a positive workplace culture.