IT Support Technician

Job Description

We are seeking an IT Support Technician to join our fast-paced team in Johannesburg. The ideal candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and maintaining IT systems for our clients.

Responsibilities

• Serve as the first point of contact for IT support queries.
• Troubleshoot and resolve technical issues promptly.
• Assist in software and hardware installations.
• Maintain records of support services provided to users.
• Participate in IT projects as necessary.
• Support the development and execution of IT policies.
• Engage in continuous personal development and training.

Requirements

Education

• Relevant IT certification

Experience

• 2+ years in a similar role with hands-on experience in IT support.

Technical Skills

• Linux
• TCP/IP

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Advanced knowledge of Active Directory: Experience managing users and groups in Active Directory.
• Experience with cybersecurity practices: Knowledge of best practices for safeguarding IT systems.

Benefits

• Comprehensive medical aid
• Annual performance bonuses
• Skill development programs
• Work-from-home options on occasion

Company Culture

• Diversity: We believe in diversity and create an inclusive workplace for everyone.
• Team Collaboration: Team collaboration is at the heart of our success, driving innovation and improvement.
• Work-Life Balance: We value work-life balance and strive to ensure our employees have fulfilling lives both at work and home.