IT Support Technician

Job Description

As an IT Support Technician in Cape Town, you will play a crucial role in providing technical support and solutions to our clients. You will be responsible for troubleshooting issues, maintaining the IT infrastructure, and ensuring a seamless technological experience for users.

Responsibilities

• Support users in resolving technical issues using remote tools.
• Conduct regular system maintenance checks.
• Coordinate with vendors for IT supplies and equipment.
• Create and maintain user accounts and permissions.
• Ensure compliance with IT policies and procedures.
• Assist in planning and executing IT projects.
• Implement security measures to safeguard IT systems.
• Prepare and maintain IT documentation and records.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are a plus

Experience

• 3+ years of experience in IT support or related roles

Technical Skills

• Virtualization Technologies
• Cloud Computing

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with remote desktop support tools: Proficient in tools that facilitate remote support for end users.
• Knowledge of scripting languages: Experience in scripting for automation using languages like Python or PowerShell.

Benefits

• Comprehensive healthcare plan
• Retirement savings plan with company match
• Flexible working conditions
• Support for continuous learning and certifications

Company Culture

• Continuous Improvement: We encourage a culture of learning and development, providing ample opportunities for our employees to grow their skills.
• Work-Life Balance: We believe in maintaining a healthy work-life balance and offer flexible working arrangements to support this.
• Employee Recognition: We celebrate individual and team achievements, fostering a positive atmosphere that motivates and inspires.