IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our Pretoria team. The successful candidate will be responsible for providing technical support, troubleshooting IT issues, and assisting users with hardware and software inquiries. This role is crucial in ensuring organisational efficiency through effective IT support.

Responsibilities

• Conduct regular system audits for compliance and security.
• Address and resolve any IT equipment failures or malfunctions.
• Provide support for video conferencing and remote work solutions.
• Collaborate with vendors for hardware and software procurement.
• Implement IT best practices to enhance service delivery.
• Assist in training initiatives for new technology adoption.

Requirements

Education

• Diploma in Computer Science or equivalent
• Bachelor's degree in a relevant field is preferred

Experience

• 3+ years in IT support or technical roles

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in hardware repair: Ability to troubleshoot and repair IT hardware issues.
• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.

Benefits

• Comprehensive health coverage and wellness programs
• Generous leave policies for work-life balance
• Professional growth and learning opportunities
• Team-building activities and events

Company Culture

• Innovation-Driven: We prioritize innovative solutions and encourage employees to contribute ideas and improvements.
• Community Engagement: We believe in giving back to the community and actively participate in local initiatives.
• Dynamic Workplace: Our workplace is dynamic and adaptable, fostering a culture of flexibility and responsiveness.