IT Support Specialist

Job Description

As an IT Support Specialist at Tech Solutions Ltd, you will play a crucial role in ensuring seamless IT operations. You will be responsible for troubleshooting hardware and software issues, providing technical support to clients, and maintaining IT infrastructure. The ideal candidate will have a passion for technology and a knack for problem-solving.

Responsibilities

• Troubleshoot and resolve network connectivity issues.
• Provide support in the management of IT projects.
• Assist in the implementation of new IT initiatives.
• Ensure data backup and recovery processes are in place.
• Monitor system performance and report on capabilities.
• Develop and deliver training sessions for end-users.

Requirements

Education

• Diploma in Computer Science or related field
• Higher education qualifications preferred

Experience

• 3-5 years in a similar role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with virtualization technologies: Hands-on experience with VMWare or Hyper-V.
• Scripting skills in PowerShell or Python: Ability to automate tasks and improve efficiency.

Benefits

• Comprehensive employee benefits package
• Flexible working hours and remote work options
• Training and career progression programs
• Team-building and social events

Company Culture

• Continuous Improvement: We are committed to ongoing training and skill enhancement for our employees.
• Diversity: We embrace diversity in our team and consider it a key strength of our company.