IT Helpdesk Technician

Job Description

We are searching for an IT Helpdesk Technician to join our team and support our clients in Port Elizabeth. The ideal candidate will troubleshoot technical issues, provide stellar customer service, and ensure that issues are resolved efficiently.

Responsibilities

• Provide first-line technical support to clients via phone, email, or in-person.
• Perform an initial diagnosis of hardware and software issues and guide users through step-by-step solutions.
• Log and track client issues in the ticketing system.
• Assist users in setting up, configuring, and troubleshooting IT systems.
• Collaborate with IT team members to escalate complex issues.
• Perform routine preventative maintenance on IT equipment.
• Maintain accurate and up-to-date documentation of procedures.
• Assist in onboarding new employees with necessary IT setups.

Advantageous

• Familiarity with ticket management systems: Experience using tools like Freshdesk or Zendesk.
• Experience in Active Directory management: Knowledge of user creation and management in Active Directory.

Benefits

• Competitive salary and benefits package
• Health and wellness programs
• Training and development opportunities
• Flexible work hours

Company Culture

• Teamwork: Our culture is built on collaboration and mutual support.
• Innovation: We encourage creative solutions and foster innovation within our team.
• Respect and Inclusion: We are committed to building a diverse workforce and inclusive workplace.