IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Port Elizabeth. The successful candidate will be responsible for troubleshooting technical issues, providing support to end-users, and maintaining IT systems. This is a fantastic opportunity for someone looking to grow their career in IT support.

Responsibilities

• Resolve technical issues and help desk requests.
• Document troubleshooting processes and solutions.
• Maintain inventory of IT equipment and supplies.
• Participate in IT projects as needed.
• Ensure data backups are performed and data security is upheld.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications like CompTIA A+ or Network+ are beneficial

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows Server
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS or Azure: Familiarity with cloud computing platforms and their management.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and policies.

Benefits

• Competitive salary and performance bonuses
• Health insurance coverage
• Opportunity for professional development
• Annual leave and paid time off

Company Culture

• Collaborative Environment: We encourage teamwork and open communication among all employees.
• Continuous Learning: Our company promotes ongoing training and development opportunities.
• Inclusive Workplace: We value diversity and strive to create an inclusive space for everyone.