IT Support Technician

Job Description

As an IT Support Technician, you’ll play a crucial role in ensuring that our technology infrastructure runs smoothly. Responsibilities include troubleshooting hardware and software problems, maintaining IT systems, and assisting team members with any tech-related questions. If you thrive in a fast-paced environment and have a knack for technology, this position is for you.

Responsibilities

• Provide exceptional customer service while assisting staff with technical challenges.
• Manage user accounts, permissions, and access to systems across the organization.
• Maintain documentation of technical issues and resolutions for future reference.
• Analyze and report on recurring issues to improve IT support processes.
• Conduct system backups and ensure data integrity.
• Stay updated on the latest technology trends and best practices in IT support.

Requirements

Education

• Diploma in IT or relevant field
• Bachelor's degree preferred but not mandatory.

Experience

• 1+ years of experience providing IT support or in a helpdesk role

Technical Skills

• Mac OS
• VPN Configuration
• Cloud Services

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity Principles: Basic understanding of cybersecurity measures and best practices.
• Experience Supporting Remote Employees: Ability to support and troubleshoot issues for remote staff effectively.

Benefits

• Comprehensive medical aid and health benefits.
• Employee recognition programs and events.
• Opportunities for career advancement and skill development.
• Paid time off and holiday leave.

Company Culture

• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Employee Empowerment: We empower employees to take initiatives and lead projects.
• Innovation Focused: Our culture promotes creativity and innovative thinking to solve complex problems.